Read our review of Novibet Casino, its players complaints and other factors. Find out why we think it’s very good and learn more about it. 8.0/10Safety Index High by Casino Guru Browse recommended casinosUser feedback:Mixed

Rated by 32 users

Very positivePositiveNeutralNegativeVery negativeView all (32) reviewsWhen reviewing and assessing Novibet Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers has carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

We’ve worked out the casino’s Safety Index, a numerical and verbal representation of online casinos’ safety and fairness, based on these discoveries. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Novibet Casino scored a High Safety Index of 8.0, which makes it a recommendable option for most players in terms of fairness and player safety. Carry on reading our Novibet Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index – Novibet Casino fairness and safety

In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Novibet Casino Terms and Conditions as part of our review of Novibet Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

Novibet Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.

As far as we know, no relevant casino blacklists include Novibet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

In our comprehensive review of all relevant aspects, Novibet Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are aware, Novibet Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Novibet Casino.

Novibet Casino Terms and Conditions

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Novibet Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Novibet Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 19 complaints about this casino in our database. Because of these complaints, we’ve given this casino 3,684 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Novibet Casino user feedback and reviews

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

The user satisfaction feedback of Novibet Casino shared by 32 users has resulted in a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino’s quality. Some reviews may be fake, having been written solely to improve the casino’s overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino’s score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Novibet Casino company data and licenses

Novibet Casino is owned by Logflex MT Limited and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

Novibet Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

Novibet Casino accepts deposits via 32 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Trustly, Maestro, AstroPay, Bank transfer, Santander, Safety Pay, Skrill 1-Tap, Walmart Pay, Interac, Banco Estado, Banco de Chile, Pago Efectivo, Rapid Transfer, Banco Pichincha, WebPay, Scotiabank, Banco BCI, SafetyPay, RedCompra, MuchBetter, Khipu, Itaú, Banco Guayaquil, Facilito, Mach, Red Activa.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino’s win and withdrawal limits in the table below.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Novibet Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
German			24/7
Finnish			24/7
Greek			24/7
French			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Novibet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Novibet Casino to be good.

Casino games and slots available at Novibet Casino

Novibet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Games from 148 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play’n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Playson, iSoftBet, Nextgen Gaming, Amatic, ELK Studios, Evoplay, Push Gaming, Eyecon, BGaming, Endorphina, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Realistic Games, Relax Gaming, Betgames, Genii, Endemol Games, Ainsworth, Inspired Gaming, PearFiction Studios, Jelly, FBM, Fantasma Games, Boldplay, Game360, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, Bluberi Gaming, Playzido, Wizard games, Indigo Magic, G Games, Powderkeg Studios, Twain Sport, Betixon, Nailed it! Games, NetGaming, ALL41 STUDIOS, Golden Race, Armadillo Studios, Northern Lights Gaming, On Air Entertainment, Wild Streak Gaming, Triple Edge Studios, Givme Games, Infinity Dragon Studios, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Slot Factory, Neon Valley Studios, Skywind Group, King Show Games, High Limit Studio, Pulse 8 Studios, Peter & Sons, Highlight Games, Esa Gaming, Blue Guru Games, LiveG24, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Games Global, Gaming Realms, Light & Wonder, Golden Rock Studios, Stormcraft Studios, Spinberry, Red7, 4ThePlayer, AreaVegas, Ino Games, Smartsoft Gaming, Betdigital, Oros Gaming, Win Fast, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Ad Lunam, Shuffle Master, GONG Gaming Technologies, BF Games, Fortune Factory Studios, Spribe, Gamomat, Arcadem, Lady Luck Games, Spearhead Studios, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx, Gaming Corps, Switch Studios, Leap Gaming, Blue Ring Studios, JVL, Plank Gaming, Kajot, Synot Games, Stakelogic, Gamevy, DigiSoft, SpinPlay Games, Fazi, Neko Games, Retro Gaming, Gold Coin Studios, Zitro, Side City, Golden Hero, Core Gaming, Animak Gaming, Just For The Win, Storm Gaming, Snowborn Games, Hacksaw Gaming.

Novibet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Novibet Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: In case you are looking for more information about this casino’s bonus offers, visit our Novibet Casino bonuses page.

In working out a casino’s Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the Novibet Casino Terms and Conditions as part of our review of Novibet Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

Novibet Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback.

As far as we know, no relevant casino blacklists include Novibet Casino. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

In our comprehensive review of all relevant aspects, Novibet Casino has attained a High Safety Index of 8.0. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are aware, Novibet Casino is interconnected with 2 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Novibet Casino.

Novibet Casino Terms and Conditions

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Novibet Casino to be mostly fair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about Novibet Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. When calculating each casino’s Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 19 complaints about this casino in our database. Because of these complaints, we’ve given this casino 3,684 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.

Novibet Casino user feedback and reviews

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

The user satisfaction feedback of Novibet Casino shared by 32 users has resulted in a Mixed User feedback score. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino’s quality. Some reviews may be fake, having been written solely to improve the casino’s overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino’s score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

Novibet Casino company data and licenses

Novibet Casino is owned by Logflex MT Limited and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.

Novibet Casino has a gambling license issued by Malta Gaming Authority in Malta.

Win and withdrawal limits, payment options

Novibet Casino accepts deposits via 32 payment methods. This includes: Skrill, Neteller, PaySafeCard, Payz (ecoPayz) , VISA, Mastercard, Trustly, Maestro, AstroPay, Bank transfer, Santander, Safety Pay, Skrill 1-Tap, Walmart Pay, Interac, Banco Estado, Banco de Chile, Pago Efectivo, Rapid Transfer, Banco Pichincha, WebPay, Scotiabank, Banco BCI, SafetyPay, RedCompra, MuchBetter, Khipu, Itaú, Banco Guayaquil, Facilito, Mach, Red Activa.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino’s win and withdrawal limits in the table below.

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Novibet Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
German			24/7
Finnish			24/7
Greek			24/7
French			24/7

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Novibet Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Novibet Casino to be good.

Casino games and slots available at Novibet Casino

Novibet Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.

Games from 148 casino game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, Play’n GO, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Red Tiger Gaming, Big Time Gaming, WMS, Playson, iSoftBet, Nextgen Gaming, Amatic, ELK Studios, Evoplay, Push Gaming, Eyecon, BGaming, Endorphina, Bally, Barcrest, Wazdan, Lightning Box, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Realistic Games, Relax Gaming, Betgames, Genii, Endemol Games, Ainsworth, Inspired Gaming, PearFiction Studios, Jelly, FBM, Fantasma Games, Boldplay, Game360, Live 5 Gaming, Old Skool Studios, Half Pixel Studios, Bluberi Gaming, Playzido, Wizard games, Indigo Magic, G Games, Powderkeg Studios, Twain Sport, Betixon, Nailed it! Games, NetGaming, ALL41 STUDIOS, Golden Race, Armadillo Studios, Northern Lights Gaming, On Air Entertainment, Wild Streak Gaming, Triple Edge Studios, Givme Games, Infinity Dragon Studios, PGsoft (Pocket Games Soft), Reel Play, Gameburger Studios, Real Dealer Studios, Atomic Slot Lab, Slot Factory, Neon Valley Studios, Skywind Group, King Show Games, High Limit Studio, Pulse 8 Studios, Peter & Sons, Highlight Games, Esa Gaming, Blue Guru Games, LiveG24, Hammertime, Aurum Signature Studios, Design Works Gaming (DWG), Games Global, Gaming Realms, Light & Wonder, Golden Rock Studios, Stormcraft Studios, Spinberry, Red7, 4ThePlayer, AreaVegas, Ino Games, Smartsoft Gaming, Betdigital, Oros Gaming, Win Fast, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Ad Lunam, Shuffle Master, GONG Gaming Technologies, BF Games, Fortune Factory Studios, Spribe, Gamomat, Arcadem, Lady Luck Games, Spearhead Studios, Bet Digital, Foxium, AGS, Buck Stakes Entertainment, Crazy Tooth Studio, Oryx, Gaming Corps, Switch Studios, Leap Gaming, Blue Ring Studios, JVL, Plank Gaming, Kajot, Synot Games, Stakelogic, Gamevy, DigiSoft, SpinPlay Games, Fazi, Neko Games, Retro Gaming, Gold Coin Studios, Zitro, Side City, Golden Hero, Core Gaming, Animak Gaming, Just For The Win, Storm Gaming, Snowborn Games, Hacksaw Gaming.

Novibet Casino bonuses and promo codes

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 4 bonuses from Novibet Casino in our database, which you can find in the ‘Bonuses’ part of this review.

Note: In case you are looking for more information about this casino’s bonus offers, visit our Novibet Casino bonuses page.

Read more Read less No Deposit Bonus:Not availableDeposit Bonus:Not available Payment methods Show all (32)Payment methods (32)-

Withdrawal limits per month €15,000,000 per day €500,000 SlotsRouletteBlackjackBettingVideo pokerBingoBaccaratJackpot gamesLive gamesNo pokerNo pokerCraps and diceKenoScratch cardseSports bettingCrash gamesAll games (16)- Slots

• Roulette
• Blackjack
• Betting
• Video poker
• Bingo
• Baccarat
• Jackpot games
• Live games
• No poker
• No poker
• Craps and dice
• Keno
• Scratch cards
• eSports betting
• Crash games

English website All languages (6)All website languagesEnglishFrenchGermanSpanishFinnishGreekEnglish customer support All languages (6)All customer support languagesEnglishFrenchGermanSpanishFinnishGreekEnglish live chat All languages (6)All livechat languagesEnglishFrenchGermanSpanishFinnishGreek-

8.7

KingSolomons Casino

Same management

Casino closed 6.4

Novicasino

Same management

Casino closed Same management

Same management

• Huge selection of games

• Live dealer games are available

• 24/7 Customer support

• • Possible deposit and withdrawal fees

• Company focuses on sports betting rather than the casino

• Not all payment methods are available for all countries

• Some unresolved complaints

Browse all bonuses offered by Novibet Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

We want players to understand gambling.

This is a place to share experience with Novibet Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:Mixed Rated by 32 users

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Write a review

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Hec7orsApprenticeMexico• 1 month ago It is a quite nice and clean site to play, it has many games and its RTP is fair, you have a lot of fun and you get profits at the time which you withdraw without any problem. Es un sitio bastante agradable y limpio para jugar, tiene muchos juegos y su RTP es justo, te entretienes mucho y obtienes ganancias en su momento las cuales retiras sin problema alguno. - Instant deposits and withdrawals Depósitos y retiros instantáneos

• Great variety of games Gran variedad de juegos

• Clean interface Interfaz limpia

• Very few bonuses Muy pocos bonos

controller8Junior ApprenticeBrazil• 2 months ago It’s not a simple KYC process, but they pay you at the end of the process and games are quite good. GiovanniMarinoNoviceItaly• 2 months ago It’s an okay casino. Good selection of slots and live games. Nice no deposit bonuses. Very difficult withdrawals. - No deposit bonuses

• Good selection of slots and live games

• Very difficult verification before withdrawals

poivonApprenticeBrazil• 3 months ago Casino offers offers that work one week and hurt you other weeks Cassino oferece ofertas que em semanas funciona e em outra te lesan - Sports Cashback Cashback eesportivo

• Low deposit Depósito baixo

• Low minimum withdrawal Saque mínimo baixo

• Casino offers don’t always work Ofertas de cassino não funcionam sempre

• Terrible support Suporte péssimo

• No live chat support Não tem suporte chat ao vivo

• Low RTP RTP baixo

giannis400Junior AdeptGreece• 3 months ago He kicked me out of a bonus in a playtech game, bet €0.80, I entered the game and it didn’t continue from the bonus, out of my nerves I played an extra 3 spins, I told them to look at it, they told me to open the game from 2 different servers, bonus lost and customer service didn’t bother with me. Customer service wants to get rid of you. Money was being taken from my account while I was playing, this happened 3 times with amounts of €16, €13, €25, I told them and they said they would look into it, they are still looking into it. The most obscene casino that exists, which is Greek - how much is missing from your account without any explanation

• They dump you in the middle of bonuses and you don’t continue in the bonus afterwards, you lose your winnings.

nat.fort.88Advanced NoviceGreece• 4 months ago After I wagered the deposit and the bonus, after a few days and after I had an amount three times the bonus and the deposit, the “company” in question removed from my account about €450 and returned a small amount to me, without reason or reason .Far from the masters of Novibet…. Αφού στοιχηματισα την κατάθεση και το μπόνους ,μετά από λίγες ημέρες και αφού είχα ένα ποσό τριπλάσιο από το μπόνους και την κατάθεση ,η εν λόγω “εταιρεία” αφαίρεσε από τον λογαριασμό μου 450€ περίπου και μου επέστρεψε ένα μικρό ποσό ,χωρίς λόγο και αιτία.Μακρια από τους κυρίους της Novibet…. zeugirdorramo1012Junior ApprenticeMexico• 4 months ago I won 1000 pesos in an They send an email saying that everything has already been verified and then not to send them everything again. They are poorly paid for not saying bad words. Gane 1000 pesos en un juego xfly con 20 giros que gane y no me los quisieron depositar que por qué querían verificar mi cuenta de una tarjeta que deposite 100 pesos siendo que mi cuenta ya estaba verificada total que les envío todo lo que me pidieron y me mandan un correo diciendo que ya está verificado todo y luego que no que les vuelva a mandar todo son unos mala pagas por no decir malas palabras - Nothing Nada

• Bad pay Mala pagas
• Deceptive Onos Onos engañosos
• They ask to verify documents many times Piden verificar documentos muchas veces
• Bad customer service Mal servicio al cliente
• Scammers Estafadores
• Roulette never gives you what it promises La ruleta nunca te dalo que promete
• 5000 draw every Monday there is never a list of winners Sorteo de5000 todos los lunes nunca hay lista de ganadores
• Very difficult to access live chat Muy difícil el acceso al chat en vivo
• They don’t pay when you win No pagan cuando ganas
• And they keep your money Y se quedan con tu dinero

mikkosiikilaJunior ApprenticeFinland• 6 months ago They don’t pay withdrawals, they demand the same documents again even though the account is verified. Eivät maksa nostoja, vaativat samoja asiakirjoja uudelleen vaikka tili on vahvistettu. - Games Pelit

• Checkout Kotiutus
• Customer service Asiakaspalvelu
• Account verification Tilin varmennus

ibordafAdvanced NoviceChile• 6 months ago One of my favorite casinos, it has a good variety of promos. I play more casino, the offers for Chile are sometimes quite decent and several times one or another little gift comes out when spinning the daily wheel. Uno de mis casinos favoritos, tiene buena variedad de promos. Yo juego mas casino, las ofertas que hay para chile aveces son bastante decentes y varias veces sale uno que otro regalito al girar la ruelta diaria. - Daily promotions Promociones diarias

• Quick withdrawals Retiros rapidos

• Spins without rollover Giros sin rollover

• Casino bonuses with conversion limit Bonos de casino con limite de conversion

jarycampos0ApprenticeMexico• 8 months ago I personally like it ❤️novibet a lot because it has a lot of variety of games and activities every day like every day they give you a chance to win in bingo or in the gift wheel🎁😊 on your birthday they give you a casino bonus🎁 and a sports bonus🎁 for it to be your day🥳 and without having to deposit they send it to you in an email but just what it is and if they are very strict with the documentation A mí en lo personal me agrada ❤️mucho novibet xq tiene mucha variedad de juegos y actividades todos los dias como cada día te dan una oportunidad de ganar en bingo o en la rueda de regalos🎁😊 en tu cumpleaños te dan un bono de casino🎁 y un bono deportivo🎁 x ser tu día🥳 y sin tener que depositar te lo envían en un correo pero nomás lo que es y si son muy estrictos con la documentación ermalisufaj19NoviceGreece• 8 months ago for me the best casino safe good customer support and quick withdraws never ever had a problem - everything

robertosouzaNoviceBrazil• 8 months ago DELAY WITHDRAWAL CONFIRM DOCUMENTS AUTOMATIC ACCOUNT BLOCKING CREATE ONE GAME BET DEMORA SAQUECONFIRMAR DOCUMENTOSBLOQUEIO AUTOMÁTICO DE CONTASCRIAR APOSTA APENAS DE UM JOGO - IT TAKES A TIME TO WITHDRAWALCONFIRM DOCUMENTSAUTOMATIC ACCOUNT BLOCK CREATE A BET ONLY ONE GAME DEMORA SAQUECONFIRMAR DOCUMENTOSBLOQUEIO AUTOMÁTICO DE CONTASCRIAR APOSTA APENAS DE UM JOGO

TunemberApprenticeChile• 8 months ago Fraudulent casino, terrible customer service, the chat people are ordinary… terrible verification, terrible system, problems with the bonuses, problems with the free spins… they scammed me out of 40 thousand, having my account verified, I have been a customer for a long time, I even had problems with the affiliate program… I never had a problem withdrawing until they started with their traps just like they did in Brazil I didn’t believe them but until it happened here in Chile… and the worst thing is that no one does anything they work the same Casino fraudulento pésima atención al cliente son unos ordinarios las personas del chat..verificación pésima sistema pésimo problemas con los bonos problemas con los giros gratis ….me estafaron con 40 mil teniendo todas mis cuentas verificadas soy cliente desde hace tiempo incluso tuve problemas con el programa de afiliados….nunca tuve problema de retirar hasta que empezaron con sus trampas tal cual lo hicieron en brazil no les creía pero hasta que paso acá en chile ..y lo peor que nadie hace nada funcionan igual - None Ninguno

• fraudulent casino Casino fraudulento
• They do not pay withdrawals when verified No pagan los retiros estando verificado
• Ordinary chat Chat ordinario
• Bad customer service Mala atención al cliente
• Bad bond load Carga de bonos malas
• Lousy freespin loading, they never load for the value they should be Carga de freespin pésima nunca cargan por el valor que tiene que ser

ytdmh6dtz8Advanced NoviceAustria• 11 months ago The casino is one of the best in Greece - The withdraws are instant(at least with Skrill they are) bit selection in sports betting and customer support always helpful LaStregaApprenticeItaly• 1 year ago Misleading promos, bonuses never credited, no confirmation emails from them Promo ingannevoli, bonus mai accreditati, niente mail di conferma da parte loro - Lazy and rude customer service Servizio clienti sfaticato e maleducato

Jose1337NoviceChile• 1 year ago Bad betting house, in Chile there are many complaints about non-payment of prizes, there is enough evidence that they close the accounts when people win a prize Pésima casa de apuesta, en chile tiene muchas quejas por no pago de premios, hay suficiente evidencia de que cierran las cuentas cuando la gente gana algún premio - they close the accounts if you win any prize cierran las cuentas si gana algún premio

• lousy chat pésimo chat
• slow payments lentitud de pagos

duanyuriVisitorBrazil• 1 year ago House with great chances of growing, better attendants, but very bureaucratic. Casa com grandes chances de crescer, melhores atendentes, porém muito burocrática. - DAILY BONUS IN ROULETTE BONUS DIARIOS NA ROLETA

• NOVIBOLATION CAN WIN 10 THOUSAND NOVIBOLAO PODENDO GANHAR 10 MIL

• FREE SPINS MINIMUM DEPOSIT OF 20 BRL RODADAS GRATIS DEPÓSITO MÍNIMO DE 20 REAIS

• FAST SAC SAC RAPIDO

• MINIMUM WITHDRAWAL 50 REAIS SAQUE MINIMO 50 REAIS

• EASY AND VERY FAST LAYOUT LAYOUT FACIL E MUTIO RAPIDO

• DELAY WITHDRAWAL DEMORA SAQUE

• CONFIRM DOCUMENTS CONFIRMAR DOCUMENTOS

• AUTOMATIC ACCOUNT BLOCKING BLOQUEIO AUTOMÁTICO DE CONTAS

• CREATE BET ON ONE GAME ONLY CRIAR APOSTA APENAS DE UM JOGO

nachoucc1NoviceChile• 1 year ago Fraudulent casino. I have been making a withdrawal for 3 months which they never paid, they made me verify myself, deliver another account, withdraw in small amounts. What’s more, the chat executives tell you that everything is ok and now you can withdraw every day and they cancel you again, they laugh at people in their faces and don’t respond, they just cancel you daily and tell you there’s a technical problem . Don’t play on this page it’s a farce. Casino fraudulento.Llevo 3 meses haciendo un retiro el cual nunca pagaron, me hicieron verificarme, entregar otra cuenta, retirar en montos pequeños. Para más aún los ejecutivos del chat decirte que esta todo ok que ahora si puedes retirar todos los días y te vuelven a cancelar, se rien de las personas en su cara y no responden, solo te cancelan diaramente y te dicen que hay un problema técnico. No jueguen en esta página es una farsa. -

2reighNoviceMexico• 1 year ago I hate the casinos that don’t allow you to withdraw your winnings with the excuse of taking care of one’s money, they are pure blowjobs so that you get angry and play it and the casino wins, this casino deposited because they verified me beforehand I did not deposit any casino without be verified before, because I want my money as it should be and these handy scourges use the weakness of one who likes to spend, putting up stupid barriers to take advantage and they lie, I asked them before depositing, it is never with the workers, that is the protocol they follow what is wrong, so novibet my profits, put it a lot for the cacafuerte, me cagan los casinos ke no te permiten retirar las ganacias con excusa de cuidar el dinero de uno son puraqs mamadas para ke te enfades y lo juegues y gane el casino , este casino deposite por ke me verificaron de ante mano yo no depositomen ningun casino sin estar antes verificado , por ke kiero mi dinero asi como debe de ser y estos manosos lacras usan ladebilidad de uno ke le gusta aostar poniendo barreras estupidas para sacar provecho y mienten yo les pregunte antes de depositar , nunca es con lpos trabajadores esel protocolo ke llevan lo ke esta mal , asi ke novibet misganacias metaselo mucho por la cacafuerte , - After losing 800 they gave me 150 I don’t know why I know how to lose and when I win I don’t like being asked or decided or taken away from my money despues de perder 800me dieron 150 no se por que se perder y cuando gano no me gusta que me ipidan o decidan o tegan ompriven de mi dinero

• with the bonus of 150 dcidi, withdraw 100 and play the rest that I won but they told me that they were busy verifying what was already verified, they are asshole thieves, the net as it is con el bono de 150 dcidi retirar 100 y jugar el resto ke gane pero me dijeron ke ocupavan verificar lo ke ya estaba verificado son unos rateros culeros la neta como es

Dwayne8365NoviceIreland• 1 year ago One of the best gambling sites I have used!!! The best thing about this site is how polished and slick the site is. It’s really fast to skip from game to game with ease. Great selection of games both live and slots. Also a very good sports betting section. Plenty of free spins and bets with the giftwheel which is a fantastic inclusion. Verification and withdrawals were easy and very fast.Only negative I could give would be no play and go games which I enjoy. Still a great site that I will continue to use. - Fast and easy verification and withdrawal.

• Easy to use and polished site

• Plenty of free spins and bonuses

• Great selection of games

• No play and go

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Novibet Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.0/10Very big casino, based on our research and estimatesWe consider the casino’s T&Cs to be mostly fairNot found on any relevant casino blacklistLow value of withheld winnings in player complaints in relation to the casino’s sizeWe also considered other factors, which had a slightly negative impact on the casino’s Safety IndexThe Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology Has this casino done something unfair to you?

Submit a complaint

Important

Important: Win limit of €150,000 per spin This casino has a win limit rule. You will not be able to win more than €150,000 per spin.Important: Win limit of €150,000 per spin This casino has a win limit rule. You will not be able to win more than €150,000 per spin.

Unfair terms and conditions

• This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

• Low win limit: €150,000 / spin or game round

• This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.

Other factors

• Low win limit: €150,000 / spin or game round

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Complaints about Novibet Casino and related casinos (58)

58All1Opened19Not solved7Solved31Rejected

Complaints directly about Novibet Casino

Case opened Current status

Waiting for player to reply

2d 2h 22m 24s

Disputed amount: 280 R$

Player’s deposit bonus not credited.

The player from Brazil deposited money to the casino to receive a 100% bonus as advertised, but the bonus wasn’t credited to his account.

Submitted: 06 Aug 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 29Disputed amount: $118,000 CLP

Player’s funds confiscated after complaint.

The player from Chile had $118,000 in their account but couldn’t withdraw due to differing balances. After escalating the complaint to the relevant department, the money disappeared, and the support team is not providing a solution.

Read moreRead less Submitted: 05 Jul 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$100

Player’s deposit has not been credited.

The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player’s lack of response to our messages and questions.

Read moreRead less Submitted: 03 Jul 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 331Disputed amount: €10,000

Player’s account was blocked after big win.

The player from Greece had turned a 200 euros deposit and bonus at Novibet into 10,000 euros but faced multiple document requests when attempting to withdraw. After providing all requested documents, the player’s account was locked for security reasons when she tried to withdraw 700 euros. She then couldn’t log in. We attempted to contact the casino multiple times but received no response. Consequently, the complaint was marked as ‘unresolved,’ and the player was advised to contact eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 27 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 30 R$

Player’s promotion spins not credited.

The player from Brazil had consistently received free spins from Novibet’s weekend promotion but did not receive them after meeting the requirements this past weekend. Despite providing evidence of qualifying bets, the casino claimed insufficient activity and that he was not on the promotional email list. The player did not respond to our messages and questions, preventing further investigation. Consequently, the complaint was rejected.

Read moreRead less Submitted: 04 Jun 2024 Case closed Our verdict

Other

Disputed amount: 50 R$

Player’s deposit has not been credited.

The player from Brazil deposited 50 reais at Novibet via PIX, but the balance was not credited despite having a deposit receipt. The casino later credited the amount, but when he requested to close his account and withdraw the remaining 48 reais, the casino asked for document verification. This contradicted their terms for withdrawals below 10,000 reais. The complaint was closed at the player’s request after he faced issues with document acceptance.

Read moreRead less Submitted: 02 Jun 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: €10

Player’s dissatisfied with bonus conditions.

The player from Greece was confused about the bonus funds added by Novibet to her account. Despite fluctuations in the bonus balance and attempts at understanding the fund breakdown through casino support, she had not received satisfactory information. Her account balance seemed to comprise only bonus money. After reviewing the case, we explained that the bonus balance remained due to unfulfilled wagering requirements on a game that didn’t contribute to the bonus wagering. We advised her to complete the wagering requirements on a different game. However, the player remained dissatisfied with the explanation, leading to the rejection of the complaint due to lack of further resolution options.

Read moreRead less Submitted: 11 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 14,250 R$

Player’s account has been deactivated, and the withdrawal delayed.

The player from Brazil had experienced difficulties in withdrawing his winnings of over R$14,000 from Novibet. After a delay in the withdrawal process and repeated requests for additional documents, his account had been deactivated without explanation and locked for six months without resolution, despite multiple attempts at communication. We had extended the timer for the player to respond, however, he failed to provide further details or respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 09 May 2024 Resolved Our verdict

Case closed

Disputed amount: €1,500

Player’s withdrawal stopped due to excessive verification requests.

The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

Read moreRead less Submitted: 05 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed due to verification issues.

The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 23 Feb 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 107Disputed amount: 4,000 R$

Player’s account has been deactivated.

The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 01 Feb 2024 Case closed Our verdict

Other

Disputed amount: €1,900

Player’s account deactivated during verification.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

Read moreRead less Submitted: 30 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$15,000

Novibet casino has blocked player’s account containing funds.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino’s licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn’t investigate further and had to reject the complaint.

Read moreRead less Submitted: 30 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 317Disputed amount: $3,300,000 CLP

Player is experiencing regular withdrawal rejections.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as ‘unresolved’, negatively affecting the casino’s rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Dec 2023 Case closed Our verdict

Other

Disputed amount: $10,000 CLP

Player is unable to withdraw winnings.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino’s withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

Read moreRead less Submitted: 14 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$16,299

Player’s large withdrawals are delayed.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 10 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$2,800

Player’s account unexpectedly deactivated.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

Read moreRead less Submitted: 08 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 27Disputed amount: 550 R$

Player’s withdrawal has been delayed.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player’s account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player’s response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as ‘unresolved’. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $45,300 CLP

Player experiences withdrawal delay at casino.

The player from Chile, along with several other individuals, has been waiting for a week for a payout from Novibet without any progress. The complaint was rejected as the player stopped responding.

Submitted: 30 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$6,500

Player’s account was blocked during a withdrawal attempt.

The player from Mexico has his casino account blocked due to depositing with a payment card belonging to his son. Since this is strictly against the rules, we rejected the complaint.

Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $5,000 CLP

Player’s deposit has not been credited to his account.

The player from Chile has deposited $5000 CLP to his casino account but it wasn’t added to his balance. He confirms that the transaction went through as validated by his bank. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 11 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: €350

Player claims that payment has been delayed.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 02 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,300 R$

Player’s Account Unexpectedly Disabled in Novibet.

A verified player from Brazil encountered an issue when Novibet deactivated their account, which had a balance of 1300. The player is seeking resolution as attempts through email and chat have been unsuccessful. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 17 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $550,000 CLP

Withdrawal of player’s winnings has been delayed.

The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 06 Jul 2023 Case closed Our verdict

Other

Disputed amount: 16,292 R$

Player’s account closed due to suspected rules violation.

The player from Brazil claims that his account at Novibet, holding 16,292 BRL, has been closed due to accusations of rules violations, despite having only used his own funds and personal information. The only irregularity admitted is access to his account with a friend’s internet connection just once, an act that apparently led to the closure of both their accounts. We rejected this complaint as it was sports betting related.

Read moreRead less Submitted: 29 Jun 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 33Disputed amount: $120,000 CLP

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 3 months. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Submitted: 24 May 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$5,000

Player is struggling with withdrawal of her winnings.

The player from Mexico is experiencing difficulties withdrawing her winnings due to incomplete verification. The player indicated the issue was solved.

Submitted: 23 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$250

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 26 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$4,900

Player’s funds were confiscated.

The player from Mexico had her funds confiscated and the account closed after the casino accused the player of providing incorrect personal information. We closed the complaint because the player stopped responding.

Read moreRead less Submitted: 03 Jan 2023 Unresolved Our verdict

Uncertain case, good regulator

Black points: 110Disputed amount: £700

Card verification issues.

The player ‘‘Antrimlisa’’ won £700 and wanted to withdraw their winnings. Player’s identity had been verified already before making the winnings, moreover, the casino wanted photos of the prepaid debit card with player’s name written on it. The player claimed that on prepaid debit cards the name of the customer was not written and got a document from card’s company showing prepaid debit card’s ownership. However, the casino didn’t accept this document as a valid proof. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 7/2022 Unresolved Our verdict

Justified complaint

Black points: 1348Disputed amount: £1,400

Account suspended for unknown reason.

The casino suspended player’s account without any reason. The player claimed having already been verified by the casino. No information since then.

Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 20Disputed amount: ??

Long verification process and deactivated account.

The player ‘‘karoli123’’ claimed that the casino had deactivated their account without any notification. The casino requested some supplementary documents, one of them was proof of phone number’s ownerhip. The player couldn’t provide it and had a phone call verification. After the verification was done successfully, the player got an e-mail saying that there were additional security checks. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 189Disputed amount: £3,117.6

Old phone number verification issues.

The player ‘’ljs2020’’ won £3,117.60, the casino requested some documents for the KYC process, however, the player couldn’t give any evidence about their phone number. The casino wanted to make a call with the player but the player claimed that their mother had died and they were mourning the loss. The player then claimed to have changed the phone number, nevertheless, the casino insisted upon providing evidence for the original phone number which had been used for registration. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 2/2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €700

Player’s winnings have been confiscated.

The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.

Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1,400

The player complains about casino’s RTP.

The player complains about casino’s RTP as he did not win anything. The complaint was rejected as the player stopped responding.

Submitted: 16 Jun 2022 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €25,000

The player’s dissatisfied that he did not win anything.

The player’s dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player’s statement.

Submitted: 10 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Submitted: 05 Apr 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €900

Player’s account has been blocked.

The player from Greece has been blocked wihtout further explanation. The casino failed to respond to the complaint and we have advised the player to contact the casino’s regulatory body. Player stopped responding to our question therefore the complaint was rejected.

Read moreRead less Submitted: 17 Mar 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 09 Jan 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €5,000

Player is inquiring help.

The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 05 Dec 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,010

Player’s winnings have been voided.

The player from Greece had his bonus winnings cancelled due to a violation of promotional rules.

Submitted: 25 Sep 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 134Disputed amount: €1,010

The player’s account got deactivated.

The player’s account got deactivated without further explanation. Casino didn’t respond.

Submitted: 18 Sep 2021 Case closed Our verdict

Player stopped responding

Disputed amount: £90

Player’s experiencing difficulties withdrawing his winnings.

The player from United Kingdom has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Aug 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 357Disputed amount: €1,500

Player’s winnings have been voided and account blocked.

The player from Greece had his winnings cancelled due to closely unspecified terms abuse.

Submitted: 28 Jul 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €200

The player’s account has been closed.

The player’s account has been closed and balance removed due to account multiplicity. The complaint was closed as the player breached casino term therefore the complaint is irrelevant.

Submitted: 23 Jul 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player complains that they didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 11 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €12,300

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 07 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: €130

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal a week ago. It has not been received yet. The issue was successfully resolved.

Submitted: 27 Jan 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €350

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Jan 2021 Unresolved Our verdict

Justified complaint

Black points: 180Disputed amount: €10

Player’s account has been blocked.

The player from Germany had the account blocked and withdrawal suspended without further explanation.

Submitted: 23 Dec 2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 45Disputed amount: £1,051

Account under investigation despite the passed verification process.

It was apparently difficult to get in touch with the player via a call but eventually the verification via phone was completed. However, the player’s payout of the winnings was stuck and their account was under investigation. The casino stayed unresponsive to this complaint.

Read moreRead less Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 109Disputed amount: £1,400

Long withdrawal processing and unresponsive casino.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 52Disputed amount: £500

Verified account deactivated and under investigation.

The player complained about the casino deactivating his fully verified casino account without giving any reason or timeframe. The casino was unresponsive to this complaint.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

Uncertain case, good regulator

Black points: 33Disputed amount: £431

After the verification documents were received player’s account got deactivated with no timeframe information.

Read more on: thepogg.com Submitted: 1/2020 Case closed Our verdict

Unjustified complaint

Disputed amount: €9

Player’s account has been blocked.

The player from Greece had his account blocked. After a closer examination, we rejected this complaint as unjustified.

Submitted: 01 May 2020 Unresolved Our verdict

Insufficient evidence from casino

Black points: 245Disputed amount: £1,585

Player didn’t pass their account verification and was accused of their account being associated with other players’ accounts.

The player accepted a bonus and after they won, they sent documents for verification. Unfortunately, they failed the verification due to providing a different - new phone number. The casino also accused them of their account being associated with other players’ accounts but have failed to provide sufficient evidence to validate this claim. No further details are available ever since then.

Read moreRead less Read more on: thepogg.com Submitted: 5/2019 Unresolved Our verdict

Uncertain case, good regulator

Black points: 18Disputed amount: $685

The player’s account was closed permanently.

The player had their account already verified in the past when they requested a withdrawal. A few days later, the player was asked by the casino to submit the documents for verification once again. After they sent those, the casino closed their account claiming the player breached bonus rules and asked them to wait for the further investigation. Later on, the casino informed the player that the investigation was finished and they decided to close their account permanently and a deposit of $100 would be returned to them. There is no further detail available and the complaint remains unsolved.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2018 Show more complaints (+48)58All1Opened19Not solved7Solved31Rejected

Complaints directly about Novibet Casino

Case opened Current status

Waiting for player to reply

2d 2h 22m 24s

Disputed amount: 280 R$

Player’s deposit bonus not credited.

The player from Brazil deposited money to the casino to receive a 100% bonus as advertised, but the bonus wasn’t credited to his account.

Submitted: 06 Aug 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 29Disputed amount: $118,000 CLP

Player’s funds confiscated after complaint.

The player from Chile had $118,000 in their account but couldn’t withdraw due to differing balances. After escalating the complaint to the relevant department, the money disappeared, and the support team is not providing a solution.

Read moreRead less Submitted: 05 Jul 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$100

Player’s deposit has not been credited.

The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player’s lack of response to our messages and questions.

Read moreRead less Submitted: 03 Jul 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 331Disputed amount: €10,000

Player’s account was blocked after big win.

The player from Greece had turned a 200 euros deposit and bonus at Novibet into 10,000 euros but faced multiple document requests when attempting to withdraw. After providing all requested documents, the player’s account was locked for security reasons when she tried to withdraw 700 euros. She then couldn’t log in. We attempted to contact the casino multiple times but received no response. Consequently, the complaint was marked as ‘unresolved,’ and the player was advised to contact eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 27 Jun 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 30 R$

Player’s promotion spins not credited.

The player from Brazil had consistently received free spins from Novibet’s weekend promotion but did not receive them after meeting the requirements this past weekend. Despite providing evidence of qualifying bets, the casino claimed insufficient activity and that he was not on the promotional email list. The player did not respond to our messages and questions, preventing further investigation. Consequently, the complaint was rejected.

Read moreRead less Submitted: 04 Jun 2024 Case closed Our verdict

Other

Disputed amount: 50 R$

Player’s deposit has not been credited.

The player from Brazil deposited 50 reais at Novibet via PIX, but the balance was not credited despite having a deposit receipt. The casino later credited the amount, but when he requested to close his account and withdraw the remaining 48 reais, the casino asked for document verification. This contradicted their terms for withdrawals below 10,000 reais. The complaint was closed at the player’s request after he faced issues with document acceptance.

Read moreRead less Submitted: 02 Jun 2024 Case closed Our verdict

Unjustified complaint

Disputed amount: €10

Player’s dissatisfied with bonus conditions.

The player from Greece was confused about the bonus funds added by Novibet to her account. Despite fluctuations in the bonus balance and attempts at understanding the fund breakdown through casino support, she had not received satisfactory information. Her account balance seemed to comprise only bonus money. After reviewing the case, we explained that the bonus balance remained due to unfulfilled wagering requirements on a game that didn’t contribute to the bonus wagering. We advised her to complete the wagering requirements on a different game. However, the player remained dissatisfied with the explanation, leading to the rejection of the complaint due to lack of further resolution options.

Read moreRead less Submitted: 11 May 2024 Case closed Our verdict

Player stopped responding

Disputed amount: 14,250 R$

Player’s account has been deactivated, and the withdrawal delayed.

The player from Brazil had experienced difficulties in withdrawing his winnings of over R$14,000 from Novibet. After a delay in the withdrawal process and repeated requests for additional documents, his account had been deactivated without explanation and locked for six months without resolution, despite multiple attempts at communication. We had extended the timer for the player to respond, however, he failed to provide further details or respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 09 May 2024 Resolved Our verdict

Case closed

Disputed amount: €1,500

Player’s withdrawal stopped due to excessive verification requests.

The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

Read moreRead less Submitted: 05 Mar 2024 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed due to verification issues.

The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 23 Feb 2024 Unresolved Our verdict

No reaction policy, good regulator

Black points: 107Disputed amount: 4,000 R$

Player’s account has been deactivated.

The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 01 Feb 2024 Case closed Our verdict

Other

Disputed amount: €1,900

Player’s account deactivated during verification.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

Read moreRead less Submitted: 30 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$15,000

Novibet casino has blocked player’s account containing funds.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino’s licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn’t investigate further and had to reject the complaint.

Read moreRead less Submitted: 30 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 317Disputed amount: $3,300,000 CLP

Player is experiencing regular withdrawal rejections.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as ‘unresolved’, negatively affecting the casino’s rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Dec 2023 Case closed Our verdict

Other

Disputed amount: $10,000 CLP

Player is unable to withdraw winnings.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino’s withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

Read moreRead less Submitted: 14 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$16,299

Player’s large withdrawals are delayed.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 10 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$2,800

Player’s account unexpectedly deactivated.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

Read moreRead less Submitted: 08 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 27Disputed amount: 550 R$

Player’s withdrawal has been delayed.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player’s account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player’s response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as ‘unresolved’. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $45,300 CLP

Player experiences withdrawal delay at casino.

The player from Chile, along with several other individuals, has been waiting for a week for a payout from Novibet without any progress. The complaint was rejected as the player stopped responding.

Submitted: 30 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$6,500

Player’s account was blocked during a withdrawal attempt.

The player from Mexico has his casino account blocked due to depositing with a payment card belonging to his son. Since this is strictly against the rules, we rejected the complaint.

Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $5,000 CLP

Player’s deposit has not been credited to his account.

The player from Chile has deposited $5000 CLP to his casino account but it wasn’t added to his balance. He confirms that the transaction went through as validated by his bank. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 11 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: €350

Player claims that payment has been delayed.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 02 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,300 R$

Player’s Account Unexpectedly Disabled in Novibet.

A verified player from Brazil encountered an issue when Novibet deactivated their account, which had a balance of 1300. The player is seeking resolution as attempts through email and chat have been unsuccessful. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 17 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $550,000 CLP

Withdrawal of player’s winnings has been delayed.

The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 06 Jul 2023 Case closed Our verdict

Other

Disputed amount: 16,292 R$

Player’s account closed due to suspected rules violation.

The player from Brazil claims that his account at Novibet, holding 16,292 BRL, has been closed due to accusations of rules violations, despite having only used his own funds and personal information. The only irregularity admitted is access to his account with a friend’s internet connection just once, an act that apparently led to the closure of both their accounts. We rejected this complaint as it was sports betting related.

Read moreRead less Submitted: 29 Jun 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 33Disputed amount: $120,000 CLP

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 3 months. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Submitted: 24 May 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$5,000

Player is struggling with withdrawal of her winnings.

The player from Mexico is experiencing difficulties withdrawing her winnings due to incomplete verification. The player indicated the issue was solved.

Submitted: 23 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$250

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 26 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$4,900

Player’s funds were confiscated.

The player from Mexico had her funds confiscated and the account closed after the casino accused the player of providing incorrect personal information. We closed the complaint because the player stopped responding.

Read moreRead less Submitted: 03 Jan 2023 Unresolved Our verdict

Uncertain case, good regulator

Black points: 110Disputed amount: £700

Card verification issues.

The player ‘‘Antrimlisa’’ won £700 and wanted to withdraw their winnings. Player’s identity had been verified already before making the winnings, moreover, the casino wanted photos of the prepaid debit card with player’s name written on it. The player claimed that on prepaid debit cards the name of the customer was not written and got a document from card’s company showing prepaid debit card’s ownership. However, the casino didn’t accept this document as a valid proof. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 7/2022 Unresolved Our verdict

Justified complaint

Black points: 1348Disputed amount: £1,400

Account suspended for unknown reason.

The casino suspended player’s account without any reason. The player claimed having already been verified by the casino. No information since then.

Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 20Disputed amount: ??

Long verification process and deactivated account.

The player ‘‘karoli123’’ claimed that the casino had deactivated their account without any notification. The casino requested some supplementary documents, one of them was proof of phone number’s ownerhip. The player couldn’t provide it and had a phone call verification. After the verification was done successfully, the player got an e-mail saying that there were additional security checks. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 189Disputed amount: £3,117.6

Old phone number verification issues.

The player ‘’ljs2020’’ won £3,117.60, the casino requested some documents for the KYC process, however, the player couldn’t give any evidence about their phone number. The casino wanted to make a call with the player but the player claimed that their mother had died and they were mourning the loss. The player then claimed to have changed the phone number, nevertheless, the casino insisted upon providing evidence for the original phone number which had been used for registration. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 2/2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €700

Player’s winnings have been confiscated.

The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.

Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1,400

The player complains about casino’s RTP.

The player complains about casino’s RTP as he did not win anything. The complaint was rejected as the player stopped responding.

Submitted: 16 Jun 2022 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €25,000

The player’s dissatisfied that he did not win anything.

The player’s dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player’s statement.

Submitted: 10 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Submitted: 05 Apr 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €900

Player’s account has been blocked.

The player from Greece has been blocked wihtout further explanation. The casino failed to respond to the complaint and we have advised the player to contact the casino’s regulatory body. Player stopped responding to our question therefore the complaint was rejected.

Read moreRead less Submitted: 17 Mar 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 09 Jan 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €5,000

Player is inquiring help.

The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 05 Dec 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,010

Player’s winnings have been voided.

The player from Greece had his bonus winnings cancelled due to a violation of promotional rules.

Submitted: 25 Sep 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 134Disputed amount: €1,010

The player’s account got deactivated.

The player’s account got deactivated without further explanation. Casino didn’t respond.

Submitted: 18 Sep 2021 Case closed Our verdict

Player stopped responding

Disputed amount: £90

Player’s experiencing difficulties withdrawing his winnings.

The player from United Kingdom has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Aug 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 357Disputed amount: €1,500

Player’s winnings have been voided and account blocked.

The player from Greece had his winnings cancelled due to closely unspecified terms abuse.

Submitted: 28 Jul 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €200

The player’s account has been closed.

The player’s account has been closed and balance removed due to account multiplicity. The complaint was closed as the player breached casino term therefore the complaint is irrelevant.

Submitted: 23 Jul 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player complains that they didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 11 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €12,300

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 07 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: €130

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal a week ago. It has not been received yet. The issue was successfully resolved.

Submitted: 27 Jan 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €350

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Jan 2021 Unresolved Our verdict

Justified complaint

Black points: 180Disputed amount: €10

Player’s account has been blocked.

The player from Germany had the account blocked and withdrawal suspended without further explanation.

Submitted: 23 Dec 2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 45Disputed amount: £1,051

Account under investigation despite the passed verification process.

It was apparently difficult to get in touch with the player via a call but eventually the verification via phone was completed. However, the player’s payout of the winnings was stuck and their account was under investigation. The casino stayed unresponsive to this complaint.

Read moreRead less Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 109Disputed amount: £1,400

Long withdrawal processing and unresponsive casino.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 52Disputed amount: £500

Verified account deactivated and under investigation.

The player complained about the casino deactivating his fully verified casino account without giving any reason or timeframe. The casino was unresponsive to this complaint.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

Uncertain case, good regulator

Black points: 33Disputed amount: £431

After the verification documents were received player’s account got deactivated with no timeframe information.

Read more on: thepogg.com Submitted: 1/2020 Case closed Our verdict

Unjustified complaint

Disputed amount: €9

Player’s account has been blocked.

The player from Greece had his account blocked. After a closer examination, we rejected this complaint as unjustified.

Submitted: 01 May 2020 Unresolved Our verdict

Insufficient evidence from casino

Black points: 245Disputed amount: £1,585

Player didn’t pass their account verification and was accused of their account being associated with other players’ accounts.

The player accepted a bonus and after they won, they sent documents for verification. Unfortunately, they failed the verification due to providing a different - new phone number. The casino also accused them of their account being associated with other players’ accounts but have failed to provide sufficient evidence to validate this claim. No further details are available ever since then.

Read moreRead less Read more on: thepogg.com Submitted: 5/2019 Unresolved Our verdict

Uncertain case, good regulator

Black points: 18Disputed amount: $685

The player’s account was closed permanently.

The player had their account already verified in the past when they requested a withdrawal. A few days later, the player was asked by the casino to submit the documents for verification once again. After they sent those, the casino closed their account claiming the player breached bonus rules and asked them to wait for the further investigation. Later on, the casino informed the player that the investigation was finished and they decided to close their account permanently and a deposit of $100 would be returned to them. There is no further detail available and the complaint remains unsolved.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2018 Show more complaints (+48)Case opened Current status

Waiting for player to reply

2d 2h 22m 24s

Disputed amount: 280 R$

Player’s deposit bonus not credited.

The player from Brazil deposited money to the casino to receive a 100% bonus as advertised, but the bonus wasn’t credited to his account.

Submitted: 06 Aug 2024

2d 2h 22m 24s

The player from Brazil deposited money to the casino to receive a 100% bonus as advertised, but the bonus wasn’t credited to his account.

Unresolved Our verdict

No reaction policy, good regulator

Black points: 29Disputed amount: $118,000 CLP

Player’s funds confiscated after complaint.

The player from Chile had $118,000 in their account but couldn’t withdraw due to differing balances. After escalating the complaint to the relevant department, the money disappeared, and the support team is not providing a solution.

Read moreRead less Submitted: 05 Jul 2024 The player from Chile had $118,000 in their account but couldn’t withdraw due to differing balances. After escalating the complaint to the relevant department, the money disappeared, and the support team is not providing a solution.

Case closed Our verdict

Player stopped responding

Disputed amount: Mex$100

Player’s deposit has not been credited.

The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player’s lack of response to our messages and questions.

Read moreRead less Submitted: 03 Jul 2024 The player from Mexico had made several transfers of 100 pesos to the casino, but the sixth transfer was not credited. Despite following instructions to send evidence via email, two days had passed without a response. We advised him to contact his payment provider for investigation, as the casino could not resolve the issue directly. The complaint was rejected due to the player’s lack of response to our messages and questions.

Unresolved Our verdict

No reaction policy, good regulator

Black points: 331Disputed amount: €10,000

Player’s account was blocked after big win.

The player from Greece had turned a 200 euros deposit and bonus at Novibet into 10,000 euros but faced multiple document requests when attempting to withdraw. After providing all requested documents, the player’s account was locked for security reasons when she tried to withdraw 700 euros. She then couldn’t log in. We attempted to contact the casino multiple times but received no response. Consequently, the complaint was marked as ‘unresolved,’ and the player was advised to contact eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 27 Jun 2024 The player from Greece had turned a 200 euros deposit and bonus at Novibet into 10,000 euros but faced multiple document requests when attempting to withdraw. After providing all requested documents, the player’s account was locked for security reasons when she tried to withdraw 700 euros. She then couldn’t log in. We attempted to contact the casino multiple times but received no response. Consequently, the complaint was marked as ‘unresolved,’ and the player was advised to contact eCOGRA and the Malta Gaming Authority for further assistance.

Case closed Our verdict

Player stopped responding

Disputed amount: 30 R$

Player’s promotion spins not credited.

The player from Brazil had consistently received free spins from Novibet’s weekend promotion but did not receive them after meeting the requirements this past weekend. Despite providing evidence of qualifying bets, the casino claimed insufficient activity and that he was not on the promotional email list. The player did not respond to our messages and questions, preventing further investigation. Consequently, the complaint was rejected.

Read moreRead less Submitted: 04 Jun 2024 The player from Brazil had consistently received free spins from Novibet’s weekend promotion but did not receive them after meeting the requirements this past weekend. Despite providing evidence of qualifying bets, the casino claimed insufficient activity and that he was not on the promotional email list. The player did not respond to our messages and questions, preventing further investigation. Consequently, the complaint was rejected.

Case closed Our verdict

Other

Disputed amount: 50 R$

Player’s deposit has not been credited.

The player from Brazil deposited 50 reais at Novibet via PIX, but the balance was not credited despite having a deposit receipt. The casino later credited the amount, but when he requested to close his account and withdraw the remaining 48 reais, the casino asked for document verification. This contradicted their terms for withdrawals below 10,000 reais. The complaint was closed at the player’s request after he faced issues with document acceptance.

Read moreRead less Submitted: 02 Jun 2024 The player from Brazil deposited 50 reais at Novibet via PIX, but the balance was not credited despite having a deposit receipt. The casino later credited the amount, but when he requested to close his account and withdraw the remaining 48 reais, the casino asked for document verification. This contradicted their terms for withdrawals below 10,000 reais. The complaint was closed at the player’s request after he faced issues with document acceptance.

Case closed Our verdict

Unjustified complaint

Disputed amount: €10

Player’s dissatisfied with bonus conditions.

The player from Greece was confused about the bonus funds added by Novibet to her account. Despite fluctuations in the bonus balance and attempts at understanding the fund breakdown through casino support, she had not received satisfactory information. Her account balance seemed to comprise only bonus money. After reviewing the case, we explained that the bonus balance remained due to unfulfilled wagering requirements on a game that didn’t contribute to the bonus wagering. We advised her to complete the wagering requirements on a different game. However, the player remained dissatisfied with the explanation, leading to the rejection of the complaint due to lack of further resolution options.

Read moreRead less Submitted: 11 May 2024 The player from Greece was confused about the bonus funds added by Novibet to her account. Despite fluctuations in the bonus balance and attempts at understanding the fund breakdown through casino support, she had not received satisfactory information. Her account balance seemed to comprise only bonus money. After reviewing the case, we explained that the bonus balance remained due to unfulfilled wagering requirements on a game that didn’t contribute to the bonus wagering. We advised her to complete the wagering requirements on a different game. However, the player remained dissatisfied with the explanation, leading to the rejection of the complaint due to lack of further resolution options.

Case closed Our verdict

Player stopped responding

Disputed amount: 14,250 R$

Player’s account has been deactivated, and the withdrawal delayed.

The player from Brazil had experienced difficulties in withdrawing his winnings of over R$14,000 from Novibet. After a delay in the withdrawal process and repeated requests for additional documents, his account had been deactivated without explanation and locked for six months without resolution, despite multiple attempts at communication. We had extended the timer for the player to respond, however, he failed to provide further details or respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Read moreRead less Submitted: 09 May 2024 The player from Brazil had experienced difficulties in withdrawing his winnings of over R$14,000 from Novibet. After a delay in the withdrawal process and repeated requests for additional documents, his account had been deactivated without explanation and locked for six months without resolution, despite multiple attempts at communication. We had extended the timer for the player to respond, however, he failed to provide further details or respond to our inquiries. As a result, we were unable to investigate further and had to reject the complaint.

Resolved Our verdict

Case closed

Disputed amount: €1,500

Player’s withdrawal stopped due to excessive verification requests.

The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

Read moreRead less Submitted: 05 Mar 2024 The player from Finland had a problem with withdrawing money from Novibet. After successful KYC verification, he had been asked to provide several additional documents, including re-submissions in PDF format and proof of his previously verified phone number. Novibet had approved his withdrawal requests. He confirmed that the withdrawal had been processed successfully and that he had received his money. The complaint was then marked as resolved.

Resolved Our verdict

Case closed

Disputed amount: €500

Player’s withdrawal has been delayed due to verification issues.

The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 23 Feb 2024 The player from Ireland had experienced difficulties in verifying his home address, which had prevented him from withdrawing his winnings from the online casino. Despite having submitted three different documents as proof, none had been accepted. However, the issue was eventually resolved, and the player had been able to access his winnings. Consequently, we had marked this complaint as ‘resolved’ in our system.

Unresolved Our verdict

No reaction policy, good regulator

Black points: 107Disputed amount: 4,000 R$

Player’s account has been deactivated.

The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 01 Feb 2024 Case closed Our verdict

Other

Disputed amount: €1,900

Player’s account deactivated during verification.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

Read moreRead less Submitted: 30 Jan 2024 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$15,000

Novibet casino has blocked player’s account containing funds.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino’s licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn’t investigate further and had to reject the complaint.

Read moreRead less Submitted: 30 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 317Disputed amount: $3,300,000 CLP

Player is experiencing regular withdrawal rejections.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as ‘unresolved’, negatively affecting the casino’s rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Dec 2023 Case closed Our verdict

Other

Disputed amount: $10,000 CLP

Player is unable to withdraw winnings.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino’s withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

Read moreRead less Submitted: 14 Dec 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$16,299

Player’s large withdrawals are delayed.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as ‘resolved’ in our system.

Read moreRead less Submitted: 10 Dec 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Can$2,800

Player’s account unexpectedly deactivated.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

Read moreRead less Submitted: 08 Dec 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 27Disputed amount: 550 R$

Player’s withdrawal has been delayed.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player’s account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player’s response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as ‘unresolved’. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.

Read moreRead less Submitted: 21 Nov 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $45,300 CLP

Player experiences withdrawal delay at casino.

The player from Chile, along with several other individuals, has been waiting for a week for a payout from Novibet without any progress. The complaint was rejected as the player stopped responding.

Submitted: 30 Sep 2023 Case closed Our verdict

Unjustified complaint

Disputed amount: Mex$6,500

Player’s account was blocked during a withdrawal attempt.

The player from Mexico has his casino account blocked due to depositing with a payment card belonging to his son. Since this is strictly against the rules, we rejected the complaint.

Submitted: 26 Sep 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $5,000 CLP

Player’s deposit has not been credited to his account.

The player from Chile has deposited $5000 CLP to his casino account but it wasn’t added to his balance. He confirms that the transaction went through as validated by his bank. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 11 Aug 2023 Resolved Our verdict

Case closed

Disputed amount: €350

Player claims that payment has been delayed.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less Submitted: 02 Aug 2023 Case closed Our verdict

Player stopped responding

Disputed amount: 1,300 R$

Player’s Account Unexpectedly Disabled in Novibet.

A verified player from Brazil encountered an issue when Novibet deactivated their account, which had a balance of 1300. The player is seeking resolution as attempts through email and chat have been unsuccessful. The complaint was closed as the player stopped responding.

Read moreRead less Submitted: 17 Jul 2023 Case closed Our verdict

Player stopped responding

Disputed amount: $550,000 CLP

Withdrawal of player’s winnings has been delayed.

The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 06 Jul 2023 Case closed Our verdict

Other

Disputed amount: 16,292 R$

Player’s account closed due to suspected rules violation.

The player from Brazil claims that his account at Novibet, holding 16,292 BRL, has been closed due to accusations of rules violations, despite having only used his own funds and personal information. The only irregularity admitted is access to his account with a friend’s internet connection just once, an act that apparently led to the closure of both their accounts. We rejected this complaint as it was sports betting related.

Read moreRead less Submitted: 29 Jun 2023 Unresolved Our verdict

No reaction policy, good regulator

Black points: 33Disputed amount: $120,000 CLP

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for over 3 months. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

Submitted: 24 May 2023 Resolved Our verdict

Case closed

Disputed amount: Mex$5,000

Player is struggling with withdrawal of her winnings.

The player from Mexico is experiencing difficulties withdrawing her winnings due to incomplete verification. The player indicated the issue was solved.

Submitted: 23 May 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$250

The player’s withdrawal is delayed.

The player’s withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

Submitted: 26 Mar 2023 Case closed Our verdict

Player stopped responding

Disputed amount: Mex$4,900

Player’s funds were confiscated.

The player from Mexico had her funds confiscated and the account closed after the casino accused the player of providing incorrect personal information. We closed the complaint because the player stopped responding.

Read moreRead less Submitted: 03 Jan 2023 Unresolved Our verdict

Uncertain case, good regulator

Black points: 110Disputed amount: £700

Card verification issues.

The player ‘‘Antrimlisa’’ won £700 and wanted to withdraw their winnings. Player’s identity had been verified already before making the winnings, moreover, the casino wanted photos of the prepaid debit card with player’s name written on it. The player claimed that on prepaid debit cards the name of the customer was not written and got a document from card’s company showing prepaid debit card’s ownership. However, the casino didn’t accept this document as a valid proof. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 7/2022 Unresolved Our verdict

Justified complaint

Black points: 1348Disputed amount: £1,400

Account suspended for unknown reason.

The casino suspended player’s account without any reason. The player claimed having already been verified by the casino. No information since then.

Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 20Disputed amount: ??

Long verification process and deactivated account.

The player ‘‘karoli123’’ claimed that the casino had deactivated their account without any notification. The casino requested some supplementary documents, one of them was proof of phone number’s ownerhip. The player couldn’t provide it and had a phone call verification. After the verification was done successfully, the player got an e-mail saying that there were additional security checks. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 6/2021 Unresolved Our verdict

Uncertain case, good regulator

Black points: 189Disputed amount: £3,117.6

Old phone number verification issues.

The player ‘’ljs2020’’ won £3,117.60, the casino requested some documents for the KYC process, however, the player couldn’t give any evidence about their phone number. The casino wanted to make a call with the player but the player claimed that their mother had died and they were mourning the loss. The player then claimed to have changed the phone number, nevertheless, the casino insisted upon providing evidence for the original phone number which had been used for registration. No information since then.

Read moreRead less Read more on: thepogg.com Submitted: 2/2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €700

Player’s winnings have been confiscated.

The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.

Read moreRead less Submitted: 09 Sep 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1,400

The player complains about casino’s RTP.

The player complains about casino’s RTP as he did not win anything. The complaint was rejected as the player stopped responding.

Submitted: 16 Jun 2022 Case closed Our verdict

Insufficient evidence from player

Disputed amount: €25,000

The player’s dissatisfied that he did not win anything.

The player’s dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player’s statement.

Submitted: 10 Apr 2022 Resolved Our verdict

Case closed

Disputed amount: €500

Player’s struggling to withdraw his winnings.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

Submitted: 05 Apr 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €900

Player’s account has been blocked.

The player from Greece has been blocked wihtout further explanation. The casino failed to respond to the complaint and we have advised the player to contact the casino’s regulatory body. Player stopped responding to our question therefore the complaint was rejected.

Read moreRead less Submitted: 17 Mar 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €1

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 09 Jan 2022 Case closed Our verdict

Player stopped responding

Disputed amount: €5,000

Player is inquiring help.

The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn’t respond to our messages and questions.

Read moreRead less Submitted: 05 Dec 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €1,010

Player’s winnings have been voided.

The player from Greece had his bonus winnings cancelled due to a violation of promotional rules.

Submitted: 25 Sep 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 134Disputed amount: €1,010

The player’s account got deactivated.

The player’s account got deactivated without further explanation. Casino didn’t respond.

Submitted: 18 Sep 2021 Case closed Our verdict

Player stopped responding

Disputed amount: £90

Player’s experiencing difficulties withdrawing his winnings.

The player from United Kingdom has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 18 Aug 2021 Unresolved Our verdict

No reaction, good regulator

Black points: 357Disputed amount: €1,500

Player’s winnings have been voided and account blocked.

The player from Greece had his winnings cancelled due to closely unspecified terms abuse.

Submitted: 28 Jul 2021 Case closed Our verdict

Unjustified complaint

Disputed amount: €200

The player’s account has been closed.

The player’s account has been closed and balance removed due to account multiplicity. The complaint was closed as the player breached casino term therefore the complaint is irrelevant.

Submitted: 23 Jul 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €10

Player complains that they didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 29 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €1,000

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 11 May 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €12,300

Player complains that she didn’t win anything.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 07 Feb 2021 Resolved Our verdict

Case closed

Disputed amount: €130

Player’s withdrawal has been delayed.

The player from Germany has requested withdrawal a week ago. It has not been received yet. The issue was successfully resolved.

Submitted: 27 Jan 2021 Case closed Our verdict

Player stopped responding

Disputed amount: €350

Player has been accused of opening multiple accounts.

The player from Greece has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

Submitted: 16 Jan 2021 Unresolved Our verdict

Justified complaint

Black points: 180Disputed amount: €10

Player’s account has been blocked.

The player from Germany had the account blocked and withdrawal suspended without further explanation.

Submitted: 23 Dec 2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 45Disputed amount: £1,051

Account under investigation despite the passed verification process.

It was apparently difficult to get in touch with the player via a call but eventually the verification via phone was completed. However, the player’s payout of the winnings was stuck and their account was under investigation. The casino stayed unresponsive to this complaint.

Read moreRead less Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 109Disputed amount: £1,400

Long withdrawal processing and unresponsive casino.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

No reaction policy, good regulator

Black points: 52Disputed amount: £500

Verified account deactivated and under investigation.

The player complained about the casino deactivating his fully verified casino account without giving any reason or timeframe. The casino was unresponsive to this complaint.

Read more on: thepogg.com Submitted: 4/2020 Unresolved Our verdict

Uncertain case, good regulator

Black points: 33Disputed amount: £431

After the verification documents were received player’s account got deactivated with no timeframe information.

Read more on: thepogg.com Submitted: 1/2020 Case closed Our verdict

Unjustified complaint

Disputed amount: €9

Player’s account has been blocked.

The player from Greece had his account blocked. After a closer examination, we rejected this complaint as unjustified.

Submitted: 01 May 2020 Unresolved Our verdict

Insufficient evidence from casino

Black points: 245Disputed amount: £1,585

Player didn’t pass their account verification and was accused of their account being associated with other players’ accounts.

The player accepted a bonus and after they won, they sent documents for verification. Unfortunately, they failed the verification due to providing a different - new phone number. The casino also accused them of their account being associated with other players’ accounts but have failed to provide sufficient evidence to validate this claim. No further details are available ever since then.

Read moreRead less Read more on: thepogg.com Submitted: 5/2019 Unresolved Our verdict

Uncertain case, good regulator

Black points: 18Disputed amount: $685

The player’s account was closed permanently.

The player had their account already verified in the past when they requested a withdrawal. A few days later, the player was asked by the casino to submit the documents for verification once again. After they sent those, the casino closed their account claiming the player breached bonus rules and asked them to wait for the further investigation. Later on, the casino informed the player that the investigation was finished and they decided to close their account permanently and a deposit of $100 would be returned to them. There is no further detail available and the complaint remains unsolved.

Read moreRead less Read more on: askgamblers.com Submitted: 11/2018 The player from Brazil, who had made several successful withdrawals in the past, suddenly had her requests denied. Despite having an account that was verified, the casino deactivated her access citing alleged attempts at entering an incorrect password. Even after she provided the requested document (a picture with ID), her account continued to be blocked and she received no feedback or updates. Our complaints team had tried to mediate the situation by reaching out to the casino, but the casino did not respond. Consequently, the issue remained unresolved, and the player was advised to reach out to the eCOGRA and the Malta Gaming Authority for further assistance.

The player from Greece had his account with Novibet temporarily deactivated during the ID verification process. Despite his attempts to communicate with customer service, he was not provided with a clear reason for the account deactivation or a timeline for the completion of the review. The player, whose main activity was sports betting, was in the middle of submitting the requested verification documents when the account got locked. We clarified that our forum mainly dealt with online casino-related complaints and offered to suggest websites that could help with his sports betting issues. Unfortunately, we were unable to provide further assistance in this case and had to dismiss the complaint.

The player from Mexico, along with his brother, had their accounts closed by Novibet, with his account having held 15,000 MXN. The player had asked for a solution to retrieve his funds, even if his account remained closed. The player had admitted to using the same device for both accounts, which was against the casino rules. We had advised him to contact the casino’s licensing authorities to try and retrieve his balance. However, due to a lack of response from the player, we couldn’t investigate further and had to reject the complaint.

The player from Chile had experienced difficulties withdrawing her winnings from her online casino account. Despite her documents having been approved, her withdrawal requests had been consistently rejected and the casino had failed to provide an explanation. The casino had also abruptly ended chat conversations, leaving her issues unresolved. The Complaints Team had tried to mediate the situation by inviting a representative from the casino to join the conversation, but received no response. Consequently, the complaint was closed as ‘unresolved’, negatively affecting the casino’s rating. The player had been advised to contact the Malta Gaming Authority for further assistance.

The player from Chile had been unable to withdraw their winnings for over a month. The issue seemed to be a technical one with the online casino’s withdrawal system. The player had attempted to contact the casino multiple times, but the problem remained unresolved. Despite our attempts to assist, the player decided to close their account and wager their remaining balance. As such, we were unable to further mediate in this situation.

The player from Mexico had made two significant withdrawals on December 6, 2023, which had not been processed within the typical 30-minute timeframe. The player had cancelled these withdrawals and initiated new ones in an attempt to rectify the delay, but they remained in the same status. After verifying his phone number and providing a selfie with his ID, the player had received his withdrawal. Despite the initial delay, the issue had been resolved and the player had received his winnings. We had closed the complaint as ‘resolved’ in our system.

The player from Quebec had faced an unexplained account deactivation. Despite three weeks of waiting for an investigation, he had received no updates and his emails were being ignored. The player had an account with the casino for one to two months before it was deactivated. He had used the site solely for sports betting and did not use any bonuses. We explained to the player that our forum dealt with complaints regarding online casinos only and we lacked the insight to handle issues related to sports betting. The player was offered a list of websites that might have been able to help him. However, the player did not respond to our messages and we rejected the complaint.

The player from Brazil had had a pending withdrawal of R$550 from both casino play and sports betting, which the casino had not processed for over a week. Despite our advice to wait for at least 14 days after the withdrawal request, the player’s account had been deactivated and the casino had failed to provide updates. We had extended the timer for the player’s response twice, however, the casino had not cooperated. Due to the lack of response from the casino, we had been unable to investigate further and had to mark the complaint as ‘unresolved’. We had advised the player to contact eCogra and the Malta Gaming Authority for further assistance.

The player from Chile, along with several other individuals, has been waiting for a week for a payout from Novibet without any progress. The complaint was rejected as the player stopped responding.

The player from Mexico has his casino account blocked due to depositing with a payment card belonging to his son. Since this is strictly against the rules, we rejected the complaint.

The player from Chile has deposited $5000 CLP to his casino account but it wasn’t added to his balance. He confirms that the transaction went through as validated by his bank. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Ireland requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A verified player from Brazil encountered an issue when Novibet deactivated their account, which had a balance of 1300. The player is seeking resolution as attempts through email and chat have been unsuccessful. The complaint was closed as the player stopped responding.

The player from Chile submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn’t respond to our messages and questions.

The player from Brazil claims that his account at Novibet, holding 16,292 BRL, has been closed due to accusations of rules violations, despite having only used his own funds and personal information. The only irregularity admitted is access to his account with a friend’s internet connection just once, an act that apparently led to the closure of both their accounts. We rejected this complaint as it was sports betting related.

The player’s withdrawal is delayed for over 3 months. Since we have not received any response from the casino, we were forced to close this complaint as ‘unresolved’.

The player from Mexico is experiencing difficulties withdrawing her winnings due to incomplete verification. The player indicated the issue was solved.

The player’s withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

The player from Mexico had her funds confiscated and the account closed after the casino accused the player of providing incorrect personal information. We closed the complaint because the player stopped responding.

The player ‘‘Antrimlisa’’ won £700 and wanted to withdraw their winnings. Player’s identity had been verified already before making the winnings, moreover, the casino wanted photos of the prepaid debit card with player’s name written on it. The player claimed that on prepaid debit cards the name of the customer was not written and got a document from card’s company showing prepaid debit card’s ownership. However, the casino didn’t accept this document as a valid proof. No information since then.

The casino suspended player’s account without any reason. The player claimed having already been verified by the casino. No information since then.

The player ‘‘karoli123’’ claimed that the casino had deactivated their account without any notification. The casino requested some supplementary documents, one of them was proof of phone number’s ownerhip. The player couldn’t provide it and had a phone call verification. After the verification was done successfully, the player got an e-mail saying that there were additional security checks. No information since then.

The player ‘’ljs2020’’ won £3,117.60, the casino requested some documents for the KYC process, however, the player couldn’t give any evidence about their phone number. The casino wanted to make a call with the player but the player claimed that their mother had died and they were mourning the loss. The player then claimed to have changed the phone number, nevertheless, the casino insisted upon providing evidence for the original phone number which had been used for registration. No information since then.

The player from Greece claims their winnings were confiscated. The casino only refunded their deposit. We were forced to reject this complaint because the player and his father both played from the same device and used no deposit bonuses.

The player complains about casino’s RTP as he did not win anything. The complaint was rejected as the player stopped responding.

The player’s dissatisfied that he did not win anything and he claims that the RTP is manipulated. The complaint was rejected as there was no concrete evidence of the player’s statement.

The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.

The player from Greece has been blocked wihtout further explanation. The casino failed to respond to the complaint and we have advised the player to contact the casino’s regulatory body. Player stopped responding to our question therefore the complaint was rejected.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany is asking for a deposit refund, because the casino stopped accepting players from his country after he lost. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece had his bonus winnings cancelled due to a violation of promotional rules.

The player’s account got deactivated without further explanation. Casino didn’t respond.

The player from United Kingdom has requested withdrawal a few days ago. It hasn’t been received yet. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece had his winnings cancelled due to closely unspecified terms abuse.

The player’s account has been closed and balance removed due to account multiplicity. The complaint was closed as the player breached casino term therefore the complaint is irrelevant.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Greece is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany has requested withdrawal a week ago. It has not been received yet. The issue was successfully resolved.

The player from Greece has been accused of opening multiple accounts. We rejected the complaint because the player didn’t respond to our messages and questions.

The player from Germany had the account blocked and withdrawal suspended without further explanation.

It was apparently difficult to get in touch with the player via a call but eventually the verification via phone was completed. However, the player’s payout of the winnings was stuck and their account was under investigation. The casino stayed unresponsive to this complaint.

The player complained about the casino deactivating his fully verified casino account without giving any reason or timeframe. The casino was unresponsive to this complaint.

The player from Greece had his account blocked. After a closer examination, we rejected this complaint as unjustified.

The player accepted a bonus and after they won, they sent documents for verification. Unfortunately, they failed the verification due to providing a different - new phone number. The casino also accused them of their account being associated with other players’ accounts but have failed to provide sufficient evidence to validate this claim. No further details are available ever since then.

The player had their account already verified in the past when they requested a withdrawal. A few days later, the player was asked by the casino to submit the documents for verification once again. After they sent those, the casino closed their account claiming the player breached bonus rules and asked them to wait for the further investigation. Later on, the casino informed the player that the investigation was finished and they decided to close their account permanently and a deposit of $100 would be returned to them. There is no further detail available and the complaint remains unsolved.

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